Understanding the Limitations of 811/One Call Services

How GPR Fills the Gaps

When planning to dig or break ground for any reason—whether you’re a homeowner planting trees or a contractor prepping a construction site—you’ve likely heard the phrase: “Call before you dig.” In most areas, that means contacting 811 or another One Call system to locate underground utilities and avoid costly or dangerous accidents. This it when it becomes important to understand the limitations of 811.

But here’s the truth: while 811 is a crucial first step, it doesn’t catch everything

image for article discussing the limitations of 811 versus how ground penetrating radar fills in the gaps.

What 811/One Call Services Do Provide

The 811 system connects you to utility companies, who then send out locators to mark publicly owned utility lines such as water, electric, gas, and telecommunications. This helps prevent unintentional strikes that can cause service outages, injuries, or worse.

These markings are typically:

  • Based on utility records
  • Limited to utility-owned lines (not private lines)
  • Surface-level approximations

The Key Limitations of 811 Locating Services

While essential, One Call systems have significant blind spots that property owners, developers, and contractors need to be aware of:

1. They Don’t Detect Private Utilities

811 locators are not responsible for privately-owned lines. This includes lines running from the meter to your home, outbuildings, pools, septic systems, and more. These are extremely common and often go unmarked.

2. They Rely on Incomplete or Outdated Records

Many utilities have been moved, repaired, or replaced over time—often without updated documentation. This can lead to inaccurate or missing markings.

3. They Can’t See Hidden Hazards

811 doesn’t detect underground storage tanks, unknown voids, abandoned lines, or other non-utility objects that still pose serious safety risks.

4. They Use Basic Equipment

Most 811 crews use electromagnetic locators that may miss non-conductive lines or misidentify materials based on depth and proximity.

How Ground Penetrating Radar (GPR) Fills the Gaps

This is where Ground Penetrating Radar—like the state-of-the-art system used by GPR Arkansas—comes in. GPR sends electromagnetic pulses into the ground and reads the signals that bounce back, identifying subsurface structures regardless of ownership or material.

GPR can detect:

  • Private utility lines
  • Abandoned lines or tanks
  • Voids and air pockets
  • Rebar and structural components
  • Changes in material density

Unlike 811 services, GPR can be used on a wide range of surfaces—soil, asphalt, concrete, and brick—and provides a much more complete picture of what lies beneath.

Who Benefits from GPR Scanning?

The Best of Both Worlds

We recommend calling 811 and scheduling a GPR scan. 811 provides a baseline for utility location, while GPR fills in the gaps with accurate, real-time data about all potential subsurface hazards. This two-step process ensures a safer, smarter project.

Trust GPR Arkansas for Subsurface Insight

If you’re preparing to dig, build, or break ground, don’t stop at 811. GPR Arkansas offers fast, accurate Ground Penetrating Radar services throughout the region. We help you prevent surprises and protect your people, property, and project timelines.

Contact us today to schedule your scan or learn more about our GPR technology.

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